Warranty & Repairs Technician
Warranty & Repairs - Fishing
In 2020 Shimano embarks on a new and exciting plan to represent Shimano Fishing products, including a line up of rods, reels and baits directly to their customers in Iberia. Based in our new offices in Madrid, we are building a team to provide technical service and repairs for any Shimano customer.
We are looking for practical people who like to fix things themselves. Someone who knows the difference between Shimano reels and will get satisfaction from solving problems or answering peoples questions on their specialist subject… Fishing.
As a Warranty & Repair Technician you are responsible for handling goods sent by our customers for warranty or repair. You will also provide technical support and knowledge to both internal customers such as the sales and marketing teams and our external customers such as retailers. Within a small team you will work together to ensure that you consistently deliver a high quality service and product to your fellow anglers and Shimano enthusiasts.
- Review and document warranty claims from customers using Shimano guidelines;
- Give technical support to customers and provide follow-up on specific problems;
- Ensure efficient and effective repair of rods and reels returned by dealers;
- Provide technical support to customers and support colleagues with technical product queries;
- Report complaints and faulty products, plus initiate solutions;
- Be responsible for administration of technical product information and non-conformance products.
What are we looking for?
- A secondary vocational education or equivalent experience
- Affinity with and technical knowledge of the Shimano product range
- Experience in a technical-service oriented job, preferably in Fishing industry
- Knowledge of common ICT programs, such as Word and Excel
- Knowledge of or experience with quality systems is considered a plus
Who are you?
- An active problem solver, you like to try to fix things before asking for help
- Good communication skills and a customer service led mindset
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