Technician Warranty & Repair - Bike

The challenge

  • Ensure optimal technical support towards customers and provide internal technical support to the sales, marketing department.
  • Keep technical information (SI) up to date for the specific product area
  • Initiate solutions for improvement in case of faults in products, their performance and handling
  • Report complaints (Distributor/OEM/Dealer) related to Shimano products
  • Ensure a correct and efficient administration & filing of technical product information and non-conformance products
  • Reviews, registers, administrate, report and takes care of warranty-claims to customers, following the quidelines set by Shimano
  • Gives technical support to customers with emphasis on follow-up on specific problems
  • Educate dealers by means of training and support during events.
  • If needed execute a correct and timely repair of goods sent in by dealers.
  • Feedback of particular important problems or repeating issues to related supervisor

What are we looking for?

  • At least 5 years of experience as a bike technician.
  • Affinity with and knowledge of the bicycle industry and the Shimano product range, as well as technical knowledge.
  • Good knowledge of the English language, as well verbally as in writing.
  • Acting and thinking on a secondary vocational education level. Preferably you follow a technical and/or commercial education or you have finished one.
  • Experience with automated order processing.
  • Experience in a technical-service oriented job.
  • Knowledge of or experience with quality systems is considered a plus.
  • Knowledge of Word and Excel.

Who are you?

  • You ensure clear communication towards customers: You keep them updated on work and order progress. You repeat and summarize customers’ demands to check whether they have been understood correctly and discuss mutual expectations.
  • Together with your colleagues you work towards a collective goal. You share your knowledge with them and you react when you notice that colleagues need help.
  • In case of questions and problems you are able to map out the situation, to collect the necessary information and to take the right steps.
  • You switch quickly and efficient between various tasks and you are willing to do extra work when required by the situation.
  • You work accurately, with an eye for detail and you work according to agreed procedures.
  • You are able to present (complex) technical information to others in a clear and concrete way.

What do we have to offer?

Shimano offers a pleasant, informal working environment with colleagues who work well together, and are proud to work for Shimano. Next to good working conditions, Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic, international and ambitious environment. Together we want to win, therefore we have a strong focus on team achievement.

For this role we will be offering a 1 year contract (in accordance with Shimano policies) finalized to permanent.

Location

Pero

Publication date

23.12.2020

Contact person

Carmina Glazenborg

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Contact

Shimano Europe Group

High Tech Campus 92

5656 AE  Eindhoven 

The Netherlands

Phone: +31 (0)402 612 222

News
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