Product Developer Bikefitting
To support our fast growing business in a competitive high tech cycling environment, we are looking for a product developer. As a product developer you will support the system/product development of bikefitting.com products, you provide customer support and you are responsible for the maintenance of related support platforms.
You will be part of an international Bikefitting team based in Valkenburg. Having experience or interest in cycling is of course a big plus!
- Collaborate with the bio-mechanic researcher, IT engineers as well as the sales department to create a clear development road map;
- Gather customer insights by visiting key dealers, collect product related information on competitors, proactively search for new developments in our market and provide report to the management and product team;
- Prepare proposals for product (hard & software) improvements and innovations;
- Follow-up the development internally and externally and make sure that all elements of new product developments are compliant with required regulations and processes and requirements;
- Investigate product issues and provide feed-back to the product team and quality control team for improvement;
- Prepare all product related documents and manuals;
- Performing customer support activities and ensure that all level customers are informed and enabled to support our systems and pass this knowledge further to their respective customers, in a process that can be measured and quantified;
- Build up the knowledge base, FAQ, education content and related platform and ensure customers have easy and fast access. Automate the process where possible.
Who are you?
- You have a relevant Bachelor or Master degree in Mechanical Engineering/Product Design;
- You have 1-3 years of relevant experience in a similar position;
- You have experience/affinity with Programming/ICT
- You have experience with trouble shooting and supporting end users;
- You have excellent English skills;
- Knowledge in Bio Mechanics and Ergonomics is a plus
- Affinity with the bike industry is a big plus
What do we have to offer?
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